Shipping | Return | Refund Policies
Shipping Policy
Processing Time
- Orders are processed within 5-7 business days after payment confirmation.
Shipping Rates and Delivery Estimates
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Shipping charges are calculated at checkout based on your product, location and selected shipping method.
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Estimated delivery times are provided at checkout and may vary depending on the destination.
Shipment Confirmation and Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information.
International Shipping
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We currently do not provide international shipping.
Damages
- If your order arrives damaged, please contact us immediately at [your email address] with photos of the damaged items.
Return Policy
Returns
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We accept returns within 30 days of purchase.
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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Return Process
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Contact us at thebougiegoddessexperience@gmail.com to initiate a return.
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Once your return is approved, you will receive instructions on how to send the items back.
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Customers are responsible for return shipping costs.
Refunds
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Upon receiving and inspecting the returned items, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within a certain number of days.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item, contact us at [your email address].
Non-Returnable Items
- Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.
Contact Information
- For any questions regarding shipping or returns, please contact us at [your email address] or [your phone number].
Note: This policy is subject to change without notice. Please review it periodically for updates.